Delivery Terms & Conditions
See our ‘How to measure cornice’ article for tips on metres and mitres.
Deliveries and Important Information
Once an order has been placed, with delivery arranged and full payment received, we will usually dispatch the order within 7-10 working days.
Due to the various locations we deliver to and traffic on the road each day, it is unlikely we will specify an exact time of delivery. A customer signature will be required to confirm receipt of all deliveries.
Our regular delivery times are Monday to Friday, between 8am – 4pm.
This is calculated from your postcode and added to your basket before checkout. As a guide:
We charge £48.00 (inc VAT) to deliver to postcodes located within the M25 motorway.
South East England
Deliveries to the following postcodes are £174.00 (inc VAT): AL, BN, CB, CM, CO, CT, GU, HP, LU, ME, MK, OX, PO*, RG, RH, SG, SL, SS, TN.
*Excluding Isle of Wight (see Other Locations).
If you require delivery outside of mainland South East England please contact us for a quote before placing an order.
We reserve the right to refuse delivery if; Local pickup is selected and delivery is later requested, the delivery address is changed, or details provided prove to be incorrect.
A delivery charge of £10.00 is applied to the basket upon checkout, plus £5.00 for each additional sample. Sample orders are typically collated and processed once a week.
Orders may be collected from our workshop:
Artisan Plastercraft, Holmshaw Farm, Layhams Road, Keston, Kent BR2 6AR.
We do not dispatch orders on Saturdays, Sundays or public/bank holidays.
All orders are hand-made to order and are non-refundable or exchangeable.
Deliveries will not be left without a customer signature, so please make sure there is someone on site to receive the arranged delivery. All deliveries are to the kerbside only. It is the customer’s responsibility to ensure items are moved from the kerbside. We advise customers to check the order upon arrival to ensure that you receive the correct item/product and are happy with its condition before signing to confirm receipt. For all order queries please contact firstname.lastname@example.org