Terms of Service

Please find below our general Terms of Service. For e-commerce website orders please refer to our specific Delivery Terms & Conditions.



In these terms and conditions the following words shall have the following meanings:

a)  ”The Company” means Artisan Plastercraft Ltd and its employees.

b)  ”The Contract Work” means the products and/or services supplied by the Company.

c) ”The Buyer” means the company or person to which the contract work is supplied.

d) ”The Proposal” together with these conditions, the buyer’s signed Order Form and the Company’s acceptance (APC) by invoice and covering letter form the basis for the whole agreement between the parties.


a) The Company’s quotation, which comprises an invitation to treat (an invitation to make an offer), is open for a period of 30 days beginning with the date thereof, provided the Company has not previously withdrawn it. Any order issued by the Buyer is subject to acceptance by the Company. A contract is formed when the Company accepts the Buyer’s offer.

b) All orders are placed under these terms and conditions.

c) These terms and conditions override other Terms and Conditions which a buyer might seek to impose even though such other terms and conditions may be submitted in a later document.

d) No variation of these Terms and Conditions is permitted unless expressly accepted by a Director of the Company in writing.


a) The Company’s fees shall be as stated in the Proposal or any written variation of it issued by the Company prior to acceptance of the Buyer’s signed Order Form.

b) All fees and other costs stated in the Proposal are exclusive of VAT.

c) The Company shall be entitled to deliver invoices for its fees and VAT in accordance with the Proposal.


The due date of payment of any invoice shall be as follows:

a) Within thirty days after the date of the invoice (unless otherwise stated in the Proposal).

b) The Company has the right to charge interest at 5% above the Royal Bank of Scotland PLC base rate on all overdue accounts. Interest is deemed to accrue on a day to day basis from the due date for payment.

c) The Buyer shall not be entitled to withhold or set off any sum in respect of any loss or damage which it alleges to have been sustained as a result of any default of the Company.


If the Buyer at any time after returning a signed Order Form shall request postponement of the

Contract Work:

a) The Company shall be entitled to charge the Buyer the cost to the Company attributable to the postponement. These costs are likely to include not only costs incurred by the Company on behalf of the Buyer but also costs for additional time incurred by the Company, its Directors and staff at their prevailing hourly rates.

b)  A Postponement of one calendar month or more shall, at the option of the Company be deemed to be a cancellation of the Buyer


If the Buyer at any time after returning a signed Order Form shall cancel or be deemed to have cancelled then the Company shall be entitled to receive/ retain all or such part of its fees which fairly represent:

a)  The time which the Company and its servants or agents have spent on the order. This time is chargeable at the usual hourly rates applied by the Company during that calendar year and

b) Any costs which are readily attributable to the order.


The term ‘agents’ is applied to those persons or companies either in the United Kingdom or elsewhere with whom the Company has made arrangements for the sale of its goods or services is a nominal one, and indicates only that they are local representatives appointed for the convenience of customers and through whom enquiries or orders may be received and dealt with by the Company. They are not authorized by the Company to incur any liability, give any guarantee or warranty, make any representations or transact any business on behalf of the Company other than offering for the sale of the Company’s goods and services upon these Terms and Conditions.


a) Risk in the Contract Work shall pass to the Buyer when the Contract Work is delivered to, or collected by, the Buyer or its agent

b) Title to the Contract Work shall not pass until such time as the balance of fees, VAT and any interest thereon (if applicable) has been paid

c) Until title to the Contract Work passes:

(i) All copyright and other intellectual and industrial property rights remains with the Company.

(ii)  The information contained in the Contract work shall be held in confidence by the Buyer and shall not be copied or communicated to third parties.


a) No representation whether express or implied, statutory or otherwise is made as to any of the following matters:

(i) The accuracy of any data from published sources that the Company may use.

(ii) The levels of reliability within statistical limits for data obtained from probability sampling or non-probability sampling.

b) The Company gives no warranty and makes no representation whether express or implied, statutory or otherwise as to the success of any research campaign.


a) The Company shall not be liable for any failure to deliver the Contract Work arising from circumstances outside the Company’s control such as act of God, war, riot, Government action etc.

b) If the circumstances preventing delivery still continue three months after the said circumstances have arisen, then either party may give written notice to the other cancelling the contract.

Neither party shall be under any further liability to the other except that the Buyer shall be liable to pay for the Contract Work less a reasonable allowance for what has not been performed by the Company.


The Contract shall be governed by English law and any disputes shall be subject to the jurisdiction of the English Courts.

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We understand that choosing the right company for your project is important for project success, budget efficiency and your reputation.  We manufacture and install superior custom plaster mouldings, we re-create period plaster features as well as offering traditional lime plastering & lath and plaster.